For retail company in Malaysia and F&B business, implementing an efficient e-invoice system is essential to meet compliance requirements while ensuring smooth customer transactions.
With multiple e-invoicing options available, corporations and smaller businesses alike can select a solution that best fits their operational needs, minimizing disruption at checkout and enhancing customer satisfaction, especially streamlining e-invoicing for retail Malaysia.
Real-Time e-invoicing for Retail Malaysia: 3 Options
When customers request an e-invoice on the spot, retail company in Malaysia have several e-invoice system options tailored to their needs:
- Online Platforms (Website/Mobile App)
Retail company in Malaysia can set up a website or mobile app that integrates directly with the LHDN MyInvois Portal. This allows customers to provide the necessary details for generating an e-invoice immediately at the time of purchase, streamlining the e-invoicing for retail Malaysia process.
Customer Necessary Details for e-invoice Generation on MyInvois Portal
- Point of Sale (POS) Systems
A POS system integrated with the MyInvois Portal enables corporations and retail businesses to produce e-invoices instantly at checkout, enhancing the e-invoicing for corporations Malaysia. This setup reduces waiting times and provides a seamless experience for in-store transactions. - MyInvois Mobile App
For smaller vendors or mobile businesses without access to a reliable network or advanced POS systems, the MyInvois mobile app offers a simple and effective e-invoice system. Vendors can enter customer details directly in the app, generating an e-invoice on the spot.
Post-Purchase e-invoice Requests
If customers do not request an e-invoice during their purchase, they can still obtain one later within the same month through designated online channels. Retail company in Malaysia can provide a link on receipts, guiding customers to an online platform where they can submit their information and request an e-invoice. This flexibility makes the e-invoice system ideal for both retail and larger corporate setups.
Practical Examples of e-invoicing for Retail Malaysia
JomeInvoice offers an effective e-invoicing for retail Malaysia solution such that enhances transaction efficiency and customer satisfaction. Retailers can streamline the process by providing a simple, customer-friendly platform where e-invoices can be easily requested by customers.
User Interface of Requesting e-invoice Service via JomeInvoice platform
For instance, larger retail chains, such as 99 Speedmart, offer practical examples of e-invoicing for corporations Malaysia. Customers can find a URL on their receipt, which leads them to an online portal where they can input the required information to validate and receive an e-invoice post-purchase. This system helps avoid lengthy queues and ensures a smooth customer experience.
Example of 99 Speedmart Receipt (Source: 99einvoice)
Once validation is completed on the back end, customers receive an email notification confirming that their e-invoice is ready for download, ensuring compliance with LHDN standards.
Email Notification for Successfully Generating e-invoice and Ready for Download
Benefits of Implementing an e-invoice System in Retail and Corporations
- Increased Efficiency: By providing e-invoices through online platforms and apps, retailers can streamline operations, reduce the burden on cashiers, avoid long queues, and ensure business continuity.
- Enhanced Customer Experience: Customers can complete transactions swiftly and request e-invoices online if needed, minimizing waiting time at the store and boosting overall satisfaction.
- Seamless Compliance: With several LHDN-approved e-invoicing channels, both retail businesses and corporations in Malaysia can stay compliant while offering flexible options to customers.
Budget 2025 Malaysia: Support Given for Retail Company in Malaysia and Customer Sectors
Malaysia’s Budget 2025 includes several initiatives aimed at supporting the retail and consumer sectors, indirectly benefiting retail company in Malaysia in various ways. Key measures include:
- Increased Household Support: The government has allocated RM13 billion in targeted cash assistance through the Sumbangan Tunai Rahmah (STR) program, which is expected to boost household disposable income. Combined with a minimum wage increase to RM1,700 starting in February 2025, these measures will enhance purchasing power and drive consumer spending in retail stores, benefiting retailers across different segments(Malay Mail , Business Today).
- Digitalization Support for MSMEs: A matching digital grant worth RM50 million is available to help micro, small, and medium enterprises (MSMEs) adopt digital tools and technologies. This support allows retailers to modernize their operations and improve efficiency, particularly in e-commerce and customer engagement.
- Sector-Specific Financing for SMEs: The government has set aside RM20 billion in financing guarantees through the Syarikat Jaminan Pembiayaan Perniagaan (SJPP) to help SMEs access capital. This allocation includes RM5 billion specifically for Bumiputera SMEs. Retail businesses that require financing for expansion, working capital, or technological upgrades can benefit from these guarantees, which lower the barriers to securing loans (Funding Societies Malaysia Blog).
- Export Incentives: An RM1 billion allocation aims to support SMEs in export markets, including RM750 million through EXIM Bank and RM40 million via MATRADE. Although this primarily targets manufacturing and export-oriented businesses, retail companies producing locally-made products may also benefit by exploring international markets (Malaysia SME®).
These measures reflect the government’s commitment to fostering a resilient retail sector by boosting consumer spending, supporting SME growth, and encouraging digital transformation, all of which are expected to help the retail industry thrive in 2025.
About e-invoicing for Retail Malaysia
As of 2024, Malaysia’s retail sector remains a crucial component of the economy, contributing significantly to the country’s GDP and experiencing steady growth. The retail market in Malaysia is expected to reach USD 89.66 billion this year, with an estimated compound annual growth rate (CAGR) of around 5.94% projected through 2029 (Mordor Intelligence, Research and Markets).
Retail businesses in Malaysia encompass a wide variety of sectors, including food and beverages, personal care, apparel, electronics, and home improvement, among others. Distribution channels range from large hypermarkets, supermarkets, and department stores to smaller convenience and specialty stores. Notably, supermarkets and department stores saw a 12.3% growth, while non-specialised stores expanded by 10.7% (Malay Mail, The Edge Malaysia).
In Malaysia, a business is generally considered a retail business if it involves the sale of goods directly to consumers for personal or household use. This includes not only traditional brick-and-mortar stores but also online retail channels, which have gained traction in recent years due to shifting consumer behaviors and the growth of e-commerce.
With the variety of e-invoicing for retail Malaysia solutions available, businesses can choose an e-invoice system that best aligns with their operational needs. Whether it’s a direct POS integration or a mobile app solution, implementing an efficient e-invoice system not only ensures compliance but also improves customer satisfaction and operational efficiency.
Explore the Best e-invoicing Software Malaysia – JomeInvoice
JomeInvoice Top 3 e-invoicing Software Malaysia
When it comes to integrating e-invoicing software solutions for both small and large enterprise Malaysia, JomeInvoice has quickly become a standout choice, positioning itself among the Top 3 middleware as e-invoicing platforms in the country. With its user-friendly features and robust system compatibility, it’s no surprise why many businesses are turning to JomeInvoice for a seamless transition to the LHDN’s e-invoicing compliance.
Why JomeInvoice is the Best e-invoicing Software Provider for SMEs and Large Enterprise Malaysia:
JomeInvoice stands out as the most user-friendly and comprehensive e-invoicing software solution, offering the perfect balance of flexibility, compliance, and support for both SMEs and large enterprise Malaysia. Whether you are transitioning into the LHDN e-invoicing mandate or looking to streamline your current invoicing process, JomeInvoice provides everything you need—from free trials to ongoing updates and local support.
- Flexible System Compatibility
JomeInvoice offers seamless integration with popular systems such as SAP ECC6, S4 Hana, Sage300, MS365, Netsuite, Odoo, Xero & etc. This flexibility makes it ideal for businesses of all sizes—whether you’re an SME or a large enterprise Malaysia, JomeInvoice adapts to your current operations without a hitch. - Full Compliance with LHDN e-Invoicing Regulations
Compliance is key, and JomeInvoice ensures that your business meets all LHDN e-invoicing guidelines. ISO-certified and fully PDPA-compliant, JomeInvoice offers a secure, worry-free invoicing process that keeps you aligned with Malaysia’s regulatory standards. - 3-Month Free Subscription
JomeInvoice gives new users the opportunity to explore its full range of features at no cost for the first three months. This trial period is especially beneficial for SMEs looking to evaluate the platform before committing, with dedicated support from their expert Malaysian team included. - Trusted by Leading Businesses
Over 60+ major companies, including those in Phase 1 of Malaysia e-invoicing compliance, rely on JomeInvoice for their invoicing needs. The platform is proven to handle large-scale, complex transactions seamlessly, making it a trusted choice across industries. - Free Upgrades, Training, and Dedicated Support
JomeInvoice keeps your business up to date with automatic upgrades that maintain LHDN compliance. Plus, free training and access to a dedicated Malaysian support team ensure your staff can easily adapt to the platform. With cloud server capabilities, you’ll also benefit from secure, flexible invoicing solutions. - Backed by a Listed Company
JomeInvoice is not just reliable but also backed by a publicly listed company on Bursa Malaysia. This adds an extra layer of trust and assurance for businesses looking to invest in long-term solutions.
Ready to streamline your e-invoicing processes?
Contact JomeInvoice today and take advantage of the 3-month free subscription! Our dedicated team is ready to help your business stay ahead with compliance and efficiency.
Contact JomeInvoice Sdn Bhd:
- Address:
Level 38, MYEG Tower, Empire City Damansara, Jalan PJU 8, Damansara Perdana, 47820 Petaling Jaya, Selangor
D-04-07, Plaza Bukit Jalil (Aurora Place), No. 1, Persiaran Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur - Phone: +6016-732 0163
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