JomeInvoice provides a comprehensive support structure to ensure businesses can seamlessly integrate and effectively use its e-invoicing software. Support options include onboarding assistance, technical support, training, and ongoing customer service.

JomeInvoice’s Customer Success team offers a smooth onboarding process to help businesses get started with the platform. This includes setting up business profiles, configuring workspaces, and assigning access controls for administrative roles. By guiding users step-by-step, the onboarding process ensures a quick and seamless transition into e-invoicing.

JomeInvoice offers both self-guided and live training resources to help businesses master the platform. Clients have access to tutorials for self-paced learning as well as personalized, live training sessions. These live sessions are ideal for involving all key stakeholders, ensuring that everyone is ready for successful e-invoice Malaysia implementation.

JomeInvoice provides fast, responsive technical support via a ticketing system. Clients can submit tickets for any issues or assistance requests. Unlike many other platforms, this technical support is included at no extra cost. The support team ensures timely responses and tracks all communications to provide clear and organized resolutions.

Yes, JomeInvoice’s Customer Success team provides ongoing support beyond the initial onboarding process. Businesses have continuous access to the ticketing system for issue reporting and support requests. With a dedicated local support team based in Malaysia, JomeInvoice ensures that language barriers and time zone differences do not affect support availability, making it easy for businesses to receive prompt assistance whenever they need it.