E-Invoicing FAQs and Support

No. You can continue using your current system to create invoices as usual. JomeInvoice functions as an e-Invoicing middleware that detects when a new invoice is generated, captures key details, converts them into the format required by LHDN, and automatically submits the e-Invoice for validation.

JomeInvoice is a flexible e-Invoicing middleware that connects with all your existing invoice-issuing systems. As long as API access is available, JomeInvoice links your accounting, CRM, and eCommerce platforms to automate e-Invoice submissions to LHDN’s MyInvois portal.

Yes, direct ERP connection is possible, but using JomeInvoice offers significant advantages:

1. JomeInvoice ensures continuous compliance with LHDN e-Invoicing Malaysia requirements by managing all API and system updates automatically.
   
   
2. JomeInvoice simplifies customer and vendor onboarding by sending links for data collection and verification. It also includes value-added features such as auto-sending validated invoices, approval workflows, reminders, and full audit trails.

JomeInvoice’s e-Invoicing software includes an auto-retry mechanism that keeps resubmitting invoices periodically until successful. A live dashboard displays pending submissions, allowing businesses to monitor queue status during LHDN downtime.

Instead of attaching a regular invoice, your logistics team must now include the validated e-Invoice. With JomeInvoice’s cloud-based platform, authorized staff can access and print validated e-Invoices anytime, anywhere — ensuring minimal changes to existing workflows.

Yes. JomeInvoice’s e-Invoice platform is fully customizable to fit diverse industries. Retailers benefit from QR code-enabled e-Invoices for instant access, while manufacturers can create detailed invoice templates with product codes and serial numbers. The e-Invoicing system integrates with ERP platforms and supports specialized workflows for complex operations.

JomeInvoice is designed for businesses of all sizes, from SMEs to large enterprises.

• SMEs: JomeInvoice offers a user-friendly, cost-effective solution for small and medium-sized businesses. Its scalable features allow SMEs to streamline invoicing without large-scale infrastructure changes.
• Medium & Large Enterprises: Companies with high-volume invoicing needs benefit from automation, ERP integration, and the platform’s ability to handle complex workflows. It scales to support growing businesses and simplifies compliance with LHDN’s e-invoicing regulations.

JomeInvoice’s e-invoice platform supports integrations with a range of systems, including:

• ERP Systems: SAP, Microsoft Dynamics, and Oracle for seamless financial data sync.
• Accounting Software: Compatibility with accounting software like Xero (if applicable) for streamlined invoice tracking.
• API Integration: Custom API integration for connecting JomeInvoice with unique business systems, allowing businesses to automate and customize workflows.

JomeInvoice operates nationwide in Malaysia, supporting businesses in both urban and remote areas. The platform ensures full compliance with LHDN’s e-invoicing regulations for companies across all regions, from major hubs like Kuala Lumpur to smaller towns and rural areas.

JomeInvoice’s e-invoicing software ensures error-free submissions through:

• Error Detection: Automated checks identify issues such as missing or incorrect tax numbers, amounts, or formatting errors. Users receive real-time error alerts for quick resolution.
• Submission Restrictions: Invoices with unresolved errors cannot be submitted to LHDN, ensuring only accurate invoices are sent.
• Manual Corrections: Users can manually edit and update invoice details before resubmitting. The platform also supports credit notes, debit notes, and dispute resolutions, allowing businesses to make corrections and resubmit to LHDN seamlessly.

JomeInvoice’s e-invoicing software is designed to ensure compliance with SST e-invoicing Malaysia regulations.

• Automated Compliance Checks: The system verifies SST classifications, valid tax numbers, and required documentation before submission.
• SST Tax Rate Integration: Businesses can configure applicable SST rates for different products and services. The system calculates the correct SST rate and applies it to invoices according to the latest regulations from the Royal Malaysian Customs Department (RMCD).